Everyone knows the saying.
Trust is earned, not given.
This is true. But how exactly do you earn trust?
The most obvious way is by sticking to your promises. Say you’ll do something? Do it. Say you have a set of principles? Stick to them. Say something is important to you? Prove it.
I’ve talked about this and how it relates to brands before.
But there’s another way brands can earn the trust of their customers – by consistently showing up before they’re required. That is, doing the right thing day in and day out, before you’re called upon to do so by any increased exposure or notoriety.
Whether that’s a commitment to every last detail in the quality of your product, the reliability of your content output, or the way you treat your staff, suppliers or customers right from the off. Your consistency and willingness to ‘show up’ even when no-one else is watching, counts for an awful lot down the line when it comes to earning the trust of those you hope will pay your bills, and someone just happens to notice.
It doesn’t really matter how. What matters is that you did it consistently – and continue to do so – not because it’s looks good, but because it’s important to you.
People can trust that.
Not my best, but I’m here. Showing up. And I’ll be back, hopefully, with something better.
Thanks, as is so often the case, to Seth Godin for the inspiration on this on.